Insurance


By combining insurance experience with our consulting capabilities we work with our clients to find solutions to key industry challenges. Built on proven strategy and integration methodologies, our solutions help our clients engage better with their customers, create new revenue streams, as well as reduce operating costs.

We provide solutions and services to carriers and brokers in the following insurance segments:

  • Personal Lines Insurance
  • Commercial Lines Insurance
  • Life and Annuity
  • Group Employee Benefits
  • Reinsurance

At LiquidHub we understand the value of effectively engaging with your customer. Download the proprietary Forrester report, "Winning in the Age of the Customer" compliments of LiquidHub, to learn more about how you can achieve your customer experience goals.

A customer-obsessed enterprise needs to focus its strategy and budget on the technologies, systems, and processes that win, serve, and retain customers. Customers continue to demand a seamless mobile presence from their banking institutions making it imperative to invest in digital transformation.

Solutions

By optimizing our deep technology expertise and knowledge of the insurance industry, we enable insurance firms to gain market share by improving their customer experience.

Digital Engagement Solutions Across Carriers, Brokers, and Consumers

  • Digital Strategy Development (Customer Journey Mapping, Digital Marketing, Innovation Labs)
  • Create a consistent customer experience across physical and digital channels
  • Simplify processes and enrich customer experiences through integrating external information and partnerships
  • Reduce manual processes through workflow and eSignature capabilities

Alignment of Business and Technology

  • Alignment of Customer Service, Policy, Claims, and Billing processes from a customer-centric point of view
  • Provide rationalization strategies to move from "patchwork” application environments to a cohesive future state strategy and implementation roadmap

Customer and Partner Centric Solutions

  • Establish a 360-degree view of a customer and their household
  • Deliver solutions to maximize customer sales
  • Integrated customer self-service capabilities
  • Enable strong relationships between carriers and brokers

Digital Engagement Solutions
On the Salesforce Platform

Salesforce.com has become a leading CRM solution within the insurance industry, yet most companies under-utilize the capabilities they have purchased. LiquidHub created an Insurance solution built on the Salesforce platform, leveraging the core Sales Cloud functionality.

Salesforce Insurance Solutions:

  • Insurance specific Sales Cloud and Service Cloud configurations
  • Policy, Claim and Billing Integration
  • Account and Case Management
  • Campaign and Quoting Integration
  • Call Center Infrastructure (CTI, LiveAgent) Integration
  • Robust Reports and Dashboards

Salesforce.com Platinum Consulting Partner

Alignment of Business and Technology

Every year one of the top "Technologies Initiatives" identified in the insurance industry involves addressing legacy technology issues. Key drivers of this initiative include improving speed to market for new products, cost and risk reduction, and to enable business innovation. Through leveraging our industry knowledge, experience with contemporary solution architectures, and our strategy and implementation methodologies, we assist our clients in developing and executing strategies to modernize core applications.

We specialize in:

  • Application Portfolio Strategy Development
  • Policy Administration System Strategy, Selection, and Integration
  • Claims Management Systems Strategy, Selection, and Integration
  • Billing Systems Strategy, Selection, and Integration
  • Enterprise Content Management, Document Output and Management, and Workflow Strategy, Selection and Implementation
  • Data Migration/Conversion Strategy and Implementation

Accelerators

LiquidHub's accelerators provide pre-packaged, industry-specific solutions which minimizes custom work and speeds delivery.

Case Studies

Start Now


All Industries