Technology is fueling a massive shift in customer expectations, prompting brands to rethink how they engage and retain customers. Businesses that effectively use new technologies to develop better social selling processes, faster supply chains, and perhaps most importantly— enhanced customer experiences will find greater success.
This series will help you cut through the complexity of customer engagement and focus on the areas that make a difference to your bottom line. Experts from LiquidHub, Forrester Research, Salesforce, and others will provide insights into topics such as Experience Design, Enterprise Architecture, CRM, and Customer Journey Mapping.
This series will run through December 2016. Click on the URL’s below to watch the recorded webinars. To join the mailing list, register here.
“You’ve got to start with the customer experience and work backwards to the technology. It starts with what incredible benefits can we give to the customer. Where can we take the customer?”
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