Across marketing, sales, commerce, and services, we help our clients better understand the people who matter most to them, re-invigorate how they engage with them, build brand love, and continuously experiment and innovate. With insights into your customers’ wants and needs, we create experiences and innovative solutions that surpass their expectations.

Inside CES: Day 1

CES has taken over Las Vegas. With nearly 200,000 attendees, 4,000 exhibiting companies, and 30 marketplaces, there is no secret as to why it is deeme...

How Natural Language Processing (NLP) is disrupting the Market Research industry

Market research is a niche functional area that plays an important role in organizations, but is not always well understood. Market planning and strat...

How Technology Can Help Solve Societal Problems

The Network Revolution In the eleventh article of a series sponsored by LiquidHub, authors Barry Libert, Megan Beck, Brian Komar and Josue Estrada deb...

How Insurers Can Protect Against Digital Disruption

The Network Revolution In the tenth article of a series sponsored by LiquidHub, authors Barry Libert, Megan Beck and Jerry Wind look at how the insura...

Why Health Care Is Ripe for Digital Disruption

The Network Revolution In the ninth article of a series sponsored by LiquidHub, authors Barry Libert, Megan Beck, Steve Schutzer and John C. Grady-Ben...

They’re Not Investors, They’re Consumers

They’re Not Investors, They’re Consumers You’ve heard it before, but I will say it again. Millennials are different. They demand new ways of consuming...

The ‘Edge’ of New Computing – and What It Means for CX

The ‘Edge’ of New Computing – and What It Means for CX Consider these three scenarios - in California, a project is underway that will enable traffic ...

Get Into Your Customer’s Head

Who is Your Customer? Understanding your customers is an ongoing process that takes discipline and patience. Far too many companies either don’t do it...

The Design Thinking Party Is Over

  It's time to get to work (and deliver value). 25 years ago, designers would get together and we'd moan that no one was listening. From a drafty loft...

Who Ate the Oreos?

  Better understand your customer to create more valuable experiences Most organizations only know their customer in the most formal business context....

 

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Forrester Research and LiquidHub CX experts will discuss how to gain a detailed view into the customer experience through engagement blueprints in our upcoming webinar, Engagement Blueprint Webinars. Join now and watch, on September 14th


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The Impact of Security on Customer Experience: Customer-focused security in an increasingly digital world

Customers want their mobile interactions to be easy, personalized, timely, and valuable for them. Read More