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The Cost of Bad CX

Delivering bad customer experiences will negatively impact your business. Customers can, and will, easily take their business to competitors if they have subpar customer experiences with a brand. To motivate business leaders to invest in customer experience, the CX team must show the losses the business will face if it continues to disappoint customers. 

Download The Cost of Bad CX webinar, where guest speaker Maxie Schmidt from Forrester Research and LiquidHub’s Suzanne Lentz discuss the best ways to build a sense of urgency and rally leadership around CX investments.