A large Healthcare Company was experiencing significant quality and reliability issues with critical applications. This was due to best practices violations including performing code deployments during the regular business hours. There was limited documentation surrounding the application policies, procedures, maintenance, and service level management. In addition, problems and incidents were not tracked in a consistent manner and there was a lack of infrastructure redundancy/failover, creating many single points of failure.
LiquidHub was entrusted to lead an Application Infrastructure transformational project that included the formulation and implementation of policies and procedures to address these issues. Current state application portfolios were assessed and a digital strategy and framework were created. The efforts led to significant stabilization including business outages decreasing by 80% in the first year alone. Audit Compliant Policies implemented by LiquidHub include Problem Management and Change Control 24x7 Operations monitoring to address issues as they occur, and active clustering for 99.99% uptime.