A leading healthcare provider required a more enhanced approach towards understanding customer journey and treatment progress. They wanted to build a portal that could help them manage the entire process.
LiquidHub helped to developed and launched contact center based on Salesforce Platform. We created 5 personas to reflect patients going through treatment process and designed UX. We also built family/friend portal on communities within Salesforce.
LiquidHub helped to bring a significant change in the way patient information is managed across the enterprise. We developed and deployed Enterprise Architecture and IT strategy. We also helped to create patient journey mapping to understand patient touch points and highlighted the lack of initial contact point.
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