Enhancing Claims Strategy

This national insurance client was looking to enhance their claims strategy in order to improve the policy holder experience.

LiquidHub started by assessing their business value chain in order to identify weak spots in the client’s system. From this assessment, our business-oriented architecture experts developed a claims system strategy that reinvents claims as a business function.

We assisted the client to define measure KPIs for the success of this new function. New architecture and strategy increased both customer retention and satisfaction by easing the claims process.

Enhancing Claims Strategy

LiquidHub applied a business-oriented Enterprise Architecture methodology to define the future state. We also developed a strategy that claims as a business function.

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Customer Journey Mapping

Driving e-commerce through research and a stellar digital experience strategy.

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Self Service Mobile Banking App

A commercial bank asked LiquidHub to help reimagine engagement with their customers by designing a mobile banking app that combined access to small business,

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