Customer Journey Mapping

A leading fashion retailer engaged LiquidHub to help them enhance and define their digital commerce strategy to deliver a brand experience that reaches the right customers.

We performed research on the typical customer and developed journeys for both the male and female shoppers of the brand. From these maps, we were able to ideate new and innovative ways to engage customers across multiple touch points at key moments.

Our results built a 2-year digital roadmap that is helping this fashion retailer deliver a brand experience that reaches the right customers at the right stage in their journey.

Our Work

Marketing | Commercial

Creating consistent branding across all mobile experiences within a global enterprise.

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Service | Commercial

Validating experiences through human-centered research and testing.

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Commerce | Banking

Changing the way products are bought and sold using a Mobile Payments System.

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Our Services

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Hank Summy (Partner)

Hank Summy has helped his client partners grow and transform their businesses over the past 25 years. As an expert in digital transformation, he can help you find new ways to engage the people that matter the most to you.

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