Banking


Today’s banking customers will not abide by what they perceive as ‘one-size fits all' marketing, sales, or service. The modern banking customer expects tailored offers, services, and needs-based assessments of their personal financial situation.

Opportunities to reinvent banking come with an equally great set of challenges. Our focus at LiquidHub is making our customers succeed with their customers. We do this by bringing deep banking domain expertise, creating a pragmatic business-oriented approach to Enterprise Architecture, and investing in accelerators that we leverage in client delivery to expedite time to market. Our clients engage us for our innovation and industry insights; they stay with us for our expertise in delivery and our ability to translate vision into reality.


At LiquidHub we understand the value of effectively engaging with your customer. Download the proprietary Forrester report, "Winning in the Age of the Customer" compliments of LiquidHub, to learn more about how you can achieve your customer experience goals.

A customer-obsessed enterprise needs to focus its strategy and budget on the technologies, systems, and processes that win, serve, and retain customers. Customers continue to demand a seamless mobile presence from their banking institutions making it imperative to invest in digital transformation.

Solutions

The LiquidHub Banking team has proven expertise in retail banking spanning multiple functional areas, including mobile banking, branch transformation, customer analytics and more. Let us help you:

Cross-Channel Customer Experience Management

  • Deliver integrated customer interaction experiences that cross physical and digital channels
  • Create consistent brand messaging across channels
  • Implement common UI, navigation, and user interaction metaphors across channels
  • Define an integrated channel architecture that prevents point solutions

Digital Payments

  • Extend online and mobile banking capabilities with payment services
  • Deliver a feature rich mobile payment solution that integrates offers, rewards, and loyalty programs
  • Ensure strategic alignment to mobile banking vision and integration of PFM like capabilities
  • Create a common payments and instrument provisioning architecture

Servicing & Reporting

  • Branch transformation
  • Transition the physical branch model from service to advice, services, and needs based delivery
  • Deliver integrated physical and digital experiences by leveraging emerging technologies
  • Streamline branch operations and workforce management
  • Explore reduction in branch footprints via hub-and-spoke models and alternative branch layouts

Accelerators

Our configurable & customizable accelerators help our clients deliver feature-rich high-quality offerings
to their clients rapidly, without having to give up their lean technology operations.

Case Studies

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