LiquidHub | What is Customer Engagement?

What is Customer Engagement?

Customer Engagement (CE) is more than a marketing effort. It’s a key element of a company’s business strategy. With the quality of customer experience becoming a significant market differentiator, failure to understand and address Customer Engagement can have serious negative impacts on almost every aspect of an organization.

In this Ebook, we will discuss:

  • An Overview of Customer Engagement
  • A Brief History of Customer Engagement
  • What Customer Engagement can do for your Organization
  • Leading Customer Engagement
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Calculate your Crm Total Cost of Ownership

Need to make a business case for a CRM (Customer Relationship Management) investment?

Use this calculator to determine the TCO (Total Cost of Ownership) for an on-premise versus cloud implementation over a three-year period.

  • Evaluate the cost differences between onsite and cloud CRM systems
  • Quickly compare investment and savings scenarios over a 3-year period
  • Easy-to-use, customizable TCO Calculator
  • Built-in industry benchmark data and comparison graph
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