What is Customer Engagement?

What is Customer Engagement ebook

Customer Engagement (CE) is more than a marketing effort. It’s a key element of a company’s business strategy. With the quality of customer experience becoming a significant market differentiator, failure to understand and address Customer Engagement can have serious negative impacts on almost every aspect of an organization.

In this Ebook, we will discuss:

  • An Overview of Customer Engagement
  • A Brief History of Customer Engagement
  • What Customer Engagement can do for your Organization
  • Leading Customer Engagement